Terms of service

Terms of service

Overview

Welcome to withello. Throughout these terms, “we,” “us,” and “our” refer to withello. Our website and store, including the related information, content, features, tools, products, and services, are collectively called the “Services.” These terms govern your use of the Services and purchases from our store.

By using our website or placing an order, you agree to these terms and the store policies referenced here. Nothing in these terms limits rights you have under applicable consumer protection law.

Access and account information

You must be legally able to enter into a purchase agreement under the laws that apply to you. If you allow a minor to use our services, you are responsible for their use.

You agree to provide accurate and current contact, billing, payment, and shipping information. You are responsible for keeping your account credentials secure and notifying us of any unauthorized use.

Products

We aim to describe and display our products accurately. Colors and appearance may vary depending on your screen and device settings. This does not affect your rights if a product is defective or does not match its description.

Product availability may change. We may update descriptions, discontinue products, or limit quantities, subject to applicable law.

Orders and cancellations

Placing an order constitutes an offer to purchase. We may decline an order for legitimate reasons, including product unavailability, payment issues, suspected fraud, or pricing errors, subject to applicable law. If we cancel an order after payment, we will refund the applicable amount.

You may request cancellation within 60 minutes of placing your order. For orders covered by our Managed Markets European Union rules, you may request cancellation until fulfillment.

Returns, refunds, and statutory withdrawal rights are governed by our Return and refund policy, available through the policy links at checkout.

Prices and payment

The price and currency applicable to your purchase are displayed at checkout. Applicable taxes, shipping charges, and other charges collected by us will be shown before you complete your purchase.

Any customs duties or import charges not collected at checkout may be payable by the recipient, where permitted by law.

Prices and promotions may change for future purchases. Separate promotion terms apply where stated. You must use a payment method you are authorized to use.

Shipping and delivery

Delivery estimates are estimates unless we expressly agree otherwise. If your order is delayed, lost, or arrives damaged, contact us at withelloshop@gmail.com so we can investigate and arrange an appropriate resolution.

Nothing in this section limits our obligations or your rights under applicable delivery and consumer protection laws.

Returns and refunds

Our Return and refund policy explains our cancellation rules, return eligibility, and refund process. We generally do not accept change-of-mind returns, except where required by law.

Eligible European Union purchases are subject to applicable statutory withdrawal rights, including the 14-day withdrawal period described in our Return and refund policy.

Privacy

Our Privacy policy explains how personal information is collected, used, and disclosed. You can access it through the policy links at checkout.

Intellectual property

Website content, including text, images, designs, logos, and graphics, belongs to withello or its licensors unless otherwise stated. You may not copy, distribute, sell, or use this content commercially without permission, except where permitted by law.

Third-party services and links

Our website may include links to third-party websites or services. These third parties operate under their own terms and privacy policies. Review those policies before using their services.

Relationship with Shopify

withello is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with withello. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and withello, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with withello.

Reviews and submissions

If you submit a review or other content, you confirm that it is truthful, that you have the right to share it, and that it does not violate another person’s rights.

You give us permission to display and reproduce that content for operating and promoting our store. You must disclose any incentive received for a review.

Prohibited use

You must not use our website for unlawful activity, fraud, harassment, infringement of intellectual property, distribution of malicious software, or unauthorized access to systems or personal information.

We may restrict access where reasonably necessary to address misuse, protect customers, or comply with the law.

Errors and corrections

We may correct inaccurate product, price, or availability information. If an error affects your order, we will contact you and handle any correction or cancellation in accordance with applicable law.

Liability and consumer rights

To the extent permitted by law, we are not responsible for losses resulting from misuse of our website or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits any warranty, remedy, liability, or consumer right that cannot lawfully be excluded or limited.

Governing law

These terms are subject to the laws applicable to our business in Canada, without limiting any mandatory consumer protections that apply in your place of residence.

Changes to these terms

We may update these terms by posting a revised version on this page. Updates apply prospectively unless otherwise permitted by law. We will provide notice of material changes where required.

Contact

For questions about these terms or your order, contact:

Trading name: withello
Store name: withello
Email: withelloshop@gmail.com

Our full business address and customer contact phone number are listed in our Contact information policy.