Refund policy

At withello, we do not accept returns or exchanges for change of mind, except where required by applicable consumer protection law.

Order cancellations
You may request cancellation within 60 minutes of placing your order. For orders covered by our Managed Markets European Union rules, you may request cancellation until fulfillment.

Damaged, defective, or incorrect items
Please contact us using the contact information published on our website if your order arrives damaged, defective, or incorrect. Include your order number, a description of the issue, and photos where available so we can assess the issue and arrange an appropriate resolution.

European Union orders
For eligible purchases delivered to the European Union, you have the right to withdraw from your purchase without giving a reason within 14 days of receiving the last item in your order, subject to applicable legal exceptions. Contact us to request withdrawal and receive return instructions.

Refunds
When a refund is approved or required by law, we will refund the applicable amount to your original payment method. Your bank or payment provider may require additional time to process and post the refund.

Your statutory rights
Nothing in this policy limits your rights under applicable consumer protection law.